Michael Caleb Danquah AWS Certified Cloud Practitioner & Cloud Engineer
I build and maintain reliable, secure infrastructure — from on-the-ground IT support to serverless AWS architectures. Comfortable across the full stack of a cloud system: Terraform for provisioning, Docker for packaging, and monitoring that tells you the truth about uptime.
Cloud Engineer and IT professional with hands-on experience supporting cloud infrastructure, Linux systems, containerized environments, and enterprise IT operations. Deploys and maintains AWS-based solutions across Lambda, API Gateway, ECS, ECR, DynamoDB, S3, RDS, and IAM, with a strong grounding in Terraform, Docker, and infrastructure automation.
Background in troubleshooting and system reliability means I care as much about the person on the other end of a support ticket as I do about the resource graph in Terraform. Based in Accra, Ghana — open to remote and on-site cloud engineering roles.
- Maintained day-to-day IT operations, achieving 99.9% uptime across infrastructure, network systems, and applications for 100+ employees
- Developed and upgraded software and hardware inventory, providing desktop support to 25+ end users via AnyDesk
- Resolved complex network outages as the sole on-site technician, identifying root causes and cutting recurring incidents by 30%
- Enforced a data backup and disaster recovery plan with a recovery time objective under 4 hours
- Diagnosed and remediated 40+ user-reported issues weekly at a 99% success rate, within defined SLAs
- Refined diagnostic protocols and streamlined user-assistance resources, reaching an 85% first-call resolution rate
- Improved customer satisfaction scores by 20% by reducing repeat calls
- Containerized a legacy learning management system with Docker Compose, cutting deployment time by 60%
- Integrated Grafana, Prometheus, and cAdvisor for real-time monitoring, improving issue detection speed by 70%
- Automated Laravel backend migrations and seeders for 100% environment consistency
- Deployed a serverless translation system on Lambda, API Gateway, S3, and Translate handling 100+ requests
- Wrote Terraform IaC provisioning 10+ resources, cutting manual setup time by 80%
- Fixed critical CORS and binary-data handling issues, reducing request failures by 70%+
- Built a 3-tier AWS app using API Gateway, Lambda, ECS, and ECR to streamline request handling
- Wrote Python Lambda functions for user management, integrating SNS for real-time notifications (–40% response time)
- Secured data with DynamoDB and IAM for 99.9% uptime and role-based access
- Configured and administered RDS instances, maintaining 95% database availability
- Focused on secure environment setup with 100% data integrity and scalability
- Designed a high-availability AWS web server infrastructure, cutting deployment time by 40%
- Automated deployments to raise operational efficiency by 30%